I purchased bedroom furniture from Bigs Bedrooms, Paramus, NJ in July, 07. Was informed to allow 12 weeks for delivery. I was informed that delivery time was normal because the craftsmen in North Carolina were union employees and could only produce a certain number of units within this time frame.
I returned in December after trying to verify delivery status and had to travel out of state to the store since my phone calls were not being answered. I met my original sales person who informed me that my order had been shipped without the running boards from China and they were awaiting shipment of my running boards. I continued to make payments but at this time got suspicous because of the discrepancy between the initial story that the bed was being manufactured in North Carolina and subsequently being shipped from China.I pointed out the two versions of this story to the sales person who just bumbled on.
Since the last visit to the store all communications with the store simply failed. All phone numbers reroute your calls to full voice mail boxes and I even went on the website and e-mailed the operations manager and no response till date. My wife traveled back out of state to the store and found a sign posted on the door that they were closed for inverntory and would not be checking their voice mails either.
My feeling. This store is on the *** of some very creative customer service strategy that was intended to come as a surprise to all those people whose monies were being collected for products manufactured in North Carolina and shipped via China. I do not need apologies because Bigs Bedrooms is not a respectable business and is yet to be uncovered for what it really is. Worst customer service experience ever.
Monetary Loss: $1069.